A Quick Rant on Customer Service
by John Spence | 1 comment
I have been jumping up and down on this topic for the past 6 months or so and finally this month almost every major business magazine is featuring cover stories or main stories about how dismal customer service is in America. No kidding – we all know it and live through it every day!
Another great example this morning: I stopped in at my dry cleaners to pick up and drop off some clothes. Last time I was there they had ruined a pair of my pants and gave me a credit for the cleaning bill (yep, they ruin a $65 pair of pants and refund me $2.43 for the price of “cleaning” them – wow, that makes me feel good!) – anyway, I asked the lady at the counter if she would apply the credit to the new “house” account I had just established the week before, to which she replied: “ I am sorry we don’t offer any discounts to people with accounts.” What? First of all this was a credit for a mistake they had made… but it also alerted me that I was no longer going to get the 15% discount I had received for the last 4 years because of a “special customer” program I belonged to.
